F10 Privacy Policy — Protection of Malaysian User Information
This Privacy Policy explains how f10 collects, uses, stores, and protects the personal information of our users in Malaysia. By using the f10 platform, you agree to the practices described in this policy.
Updated: 2026. This policy applies to all users who register and use the f10 platform.
What Information Do We Collect?
F10 collects various types of information from users to ensure the platform operates safely and efficiently. The categories of information we collect include:
Account & Identity Information
During registration, we collect your full name, phone number, date of birth, and other identifying details required to verify your identity under our Know Your Customer (KYC) procedure. This information ensures your account is registered under a legitimate identity and helps prevent unauthorised registrations.
Device & Browser Information
When you access the f10 platform, our systems automatically record technical information such as your IP address, device type, operating system, browser type, and screen resolution. This information is used to optimise how the platform displays on your device and for security purposes to detect suspicious access.
Payment Information in MYR
To process deposits and withdrawals in Malaysian Ringgit (MYR), we store information related to your registered payment method — including bank name, masked account number (only the last few digits are retained), and account holder name. f10 does not store your bank PIN or password.
Usage Data & Activity History
We record user activity on the platform, including bets placed, games played, session duration, and transaction history. This data is used to provide account statements, detect unusual activity, and improve the overall user experience.
How Do We Use Your Information?
Information collected by f10 is used solely for the following purposes:
- Account management — to create, verify, and maintain your account securely.
- Transaction processing — to accurately and promptly process MYR deposits, withdrawals, and bonus payouts.
- Platform security — to detect and prevent fraud, unauthorised access, and platform misuse.
- Legal compliance — to meet applicable regulatory reporting and compliance requirements.
- Customer support — to enable our support team to assist you in resolving any issues with your account or transactions.
- Service improvement — to analyse usage patterns and improve the quality and usability of the f10 platform.
- Important communications — to send account-related notifications, transaction confirmations, and important policy updates.
F10 does not use your personal information for third-party marketing purposes without your prior consent.
Use of Cookies & Tracking Technologies
The f10 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device while you browse the platform.
We use cookies for the following purposes:
- Session cookies — to keep you logged in during an active session so you don't have to sign in repeatedly.
- Preference cookies — to save your preferences such as interface language and display settings.
- Analytics cookies — anonymously collecting usage data to understand how users interact with the platform.
- Security cookies — to detect and prevent fraudulent activity and unauthorised access.
You can manage cookie settings through your browser. However, disabling certain cookies may affect platform functionality. Continued use of the f10 platform is considered acceptance of the cookie usage described above.
Data Storage, Security & Third-Party Sharing
Data Storage & Retention Period
F10 user personal information is stored on encrypted, protected servers. Active account data is retained for the duration your account remains active, plus any additional period required for legal compliance and dispute resolution. Once an account is closed at the user's request, personal data no longer needed for legal compliance purposes will be deleted within 90 days.
Security Measures
F10 implements a range of technical and organisational security measures to protect your information, including data encryption during transmission using industry-standard security protocols, strict internal access controls, continuous system monitoring for unusual activity, and regular security audits.
Third-Party Sharing
F10 does not sell or rent users' personal information to third parties for marketing purposes. However, we may share information with the following parties under limited circumstances:
- Payment processors that assist us in handling MYR transactions, subject to strict confidentiality agreements.
- Third-party game providers that supply game content on the f10 platform, for the purposes of technical integration.
- Regulatory authorities or law enforcement agencies where required by applicable law.
All third parties that receive user data are required to uphold data protection standards equivalent to those practised by f10.
User Rights, Policy Changes & How to Contact Us
Your Rights as an f10 User
As an f10 platform user, you have the following rights regarding your personal information:
- Right to access — you may request a copy of the personal information we hold about you by contacting our support team.
- Right to rectification — if any information we hold is inaccurate or out of date, you may request a correction via your account settings or by contacting our support team.
- Right to erasure — you may request the deletion of your account and personal data, subject to retention requirements for legal compliance and the settlement of any pending transactions.
- Right to object — you may object to the processing of your data for specific purposes beyond what is required for account operation.
Changes to This Privacy Policy
F10 reserves the right to update this Privacy Policy from time to time to reflect changes in privacy practices or legal requirements. Users will be notified of any significant changes via in-platform notifications or email at least seven (7) days before the changes take effect. The "Updated" date at the top of this page reflects the most current version of this policy.
How to Contact Us
For any enquiries, requests, or complaints regarding your privacy and data protection on the f10 platform, please reach our team by email at: [email protected]. We endeavour to respond to all privacy-related enquiries within three (3) business days. For general platform enquiries, you may also refer to the FAQ us.
Your Data Is Safe at f10
We are committed to protecting the privacy of every Malaysian user on the f10 platform. If you have further questions about how your data is handled, check our FAQ or register an account to start using the platform with confidence.