F10 Responsible Gaming — Play Smart, Live Balanced
F10 believes that online entertainment should bring joy, not stress. This page provides guidance, self-control tools, and support information to help you play in a healthy and responsible way.
If you or someone you know needs immediate help, please contact a local mental health support line or reach our team at [email protected].
F10's Commitment to Responsible Gaming
At f10, responsible gaming is more than a written policy — it is a core value that shapes how we design our platform and engage with our users. We understand that a small number of users may face challenges with gaming control, and we are committed to providing an environment that supports healthy choices.
The f10 platform is built with user control features that let you manage your gaming experience on your own terms. We do not encourage excessive play and always place user wellbeing above short-term gains.
Online gaming should be enjoyed as a form of entertainment — not as a way to earn income, escape problems, or make financial decisions. If gaming starts to feel like an obligation or causes you stress, that is a sign it may be time to take a step back.
Recognising the Signs of Risky Behaviour
Identifying risky behaviour early is the most important step in protecting yourself. Answer these questions honestly:
Do you often play longer than you intended? Do you lose track of time while playing?
Are you spending money meant for essentials, bills, or savings on gaming?
Do you keep playing to try to win back money you have already lost? This is known as chasing losses and is a major warning sign.
Do you feel restless, anxious, or irritable when you are not playing? Do you use gaming as a way to escape everyday problems?
Do you hide your gaming activity or the amount you have spent from family members or friends?
Is gaming starting to interfere with your work, studies, family relationships, or daily responsibilities?
If you answered "yes" to two or more of the questions above, we encourage you to use the self-control tools available on the f10 platform or to seek professional help.
Self-Control Tools We Provide
F10 offers a range of self-control tools accessible through your account settings. These tools are designed to help you stay fully in control of your gaming experience.
Deposit Limit
Set daily, weekly, or monthly deposit limits in MYR to ensure you never spend beyond your budget. Limits take effect immediately and can be lowered at any time. Increases are subject to a waiting period to ensure decisions are made thoughtfully.
Session Time Limit
Set a time limit for each gaming session. Once the limit is reached, you will receive a notification and the platform will prompt you to confirm whether you wish to continue or stop. This helps you stay aware of how much time you spend on the platform.
Temporary Break
If you need a break from the platform, you can activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, your account will be temporarily suspended and you will not be able to log in or make any deposits.
Self-Exclusion
For cases that require more serious action, f10 offers long-term self-exclusion options. Users who apply for self-exclusion will not be able to access the platform for the specified duration. To activate this option, please contact the f10 support team at [email protected].
Minor Protection
F10 takes seriously its responsibility to ensure that our platform remains inaccessible to individuals under the age of 18. Our identity verification process is designed to identify and prevent underage registration.
If you are a parent or guardian concerned about children accessing online gaming platforms, we recommend the following steps:
- Install parental control software on devices shared with your children.
- Make sure your account password is not accessible to your children.
- Have open conversations with your children about the risks of gambling and the importance of financial responsibility.
- Do not allow children to watch or participate in your gaming sessions.
If you suspect that a minor has registered or is using the f10 platform, please report it to us immediately by emailing [email protected]. We will investigate and take the appropriate action.
Maintaining Life Balance & Getting Help
Tips for Healthier Gaming
- Set a clear budget before you play and stick to it without exception.
- Treat money spent on gaming as an entertainment expense — not an investment.
- Avoid playing when you are stressed, feeling low, or after consuming alcohol.
- Take regular breaks. Get up, stretch, and make time for other activities.
- Make sure gaming does not interfere with your sleep, meals, work, or relationships with family.
- Always remember that game outcomes are random — no strategy can guarantee a win.
Getting Professional Help
If gambling has become a problem that feels beyond your control, reaching out for help is a sign of strength, not weakness. The following support resources are available in Malaysia:
- Talian Kasih 15999 — Malaysia's government social welfare helpline, available 24 hours a day.
- Your nearest government clinic or hospital provides counselling services for addiction-related issues.
- Licensed personal counsellors or psychologists who specialise in addictive behaviour.
The f10 support team is also on hand to help you activate self-control features or find out more. Reach us at [email protected] or check FAQ us for further guidance.
We're Here to Help — You Are Not Alone
Whether you need information about deposit limits, want to activate a temporary break, or simply have questions about how to play more responsibly, f10 is here to listen and help.